CRM & Clienteling Manager

We are seeking an experienced CRM & Clienteling Manager to lead the development and execution of our CRM & Clienteling strategy across multiple brands and markets. 

You will own key programs that connect data, technology, and digital & retail channels to drive engagement, retention, and customer lifetime value. 

Key Responsibilities 

• Define and implement the CRM & Clienteling roadmapin line with business priorities and brand objectives. 

• Oversee CRM and marketing automation programs, ensuring effective segmentation, targeting, and personalization. 

• Lead the rollout of the Clienteling Appand Personal Shoppermodel to elevate high-value client engagement. 

• Partner with Retail, Digital, and Marketing teams to deliver a consistent omnichannel experience. 

• Collaborate with Retail teams to connect CRM initiatives with in-store activations and physical client events. 

• Analyze customer data and performance KPIs to guide strategy and optimization. 

• Manage CRM platform evolution, vendor relationships, and governance standards. 

• Contribute to CRM reporting, insight generation, and strategic planning. 

Requirements 

• 5+ years of experience in CRM, customer marketing, or retention strategy, ideally in fashion, retail, or luxury. 

• Proven track record in managing CRM programs and Clienteling tools. 

• Strong analytical and strategic mindset with a data-driven approach. 

• Ability to lead cross-functional initiatives and manage multiple stakeholders. 

• Excellent communication and project management skills. 

• Fluent in English; Italian is a plus. 

• Experience with Salesforce or similar CRM ecosystems preferred. 

What we offer:

• Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.

• Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects.

• Be part of the young (31 on avg.) and international (30 nationalities) #TLGPeopleTeam and work in a dynamic and fast-moving environment.