Customer Service & Back Office Advocates

We are currently seeking professionals with a passion for digital and a strong attitude for problem solving and optimization to join our Customer Happiness Center team.

As a Customer Service & Back Office Advocate you will be part of an agile team which encourages collaboration, responsiveness and ownership to drive operational improvements an agile framework sided by top-notch tools.

What you’ll do:

• Deliver multichannel customer support by addressing customer inquiries and taking full ownership of the corresponding back-office processes.

• Liaise with brand partners, end customers, and suppliers, while coordinating effectively with internal teams across the company.

• Assist in overseeing logistics and order fulfillment processes.

• Share valuable insights with the team to enhance policies and procedures, aiming to improve process efficiency and effectiveness.

• Assist the team for reporting and KPIs monitoring activities for continuous improvement.

What we’re looking for:

• Minimum 1 year of working experience in the same or in a similar role.

• Passion for customer assistance and customer care activities.

• Excellent communication skills both oral and written in Italian and English, knowledge of other languages is a plus.

• Proficiency in Microsoft Office (especially Excel, Word, PowerPoint, and OneDrive) and Google Workspace.

• Excellent time management and proactivity skills.

• Ability to learn and thrive in a challenging, fast-paced and dynamic working environment.

• Motivated, enthusiastic and focused on achieving great results.

• Comfort working in cross-functional teams and with remote collaboration tools.

• Knowledge of Zendesk, Salesforce and Kibo is a plus.

What we offer:

• Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.

• Learning & Development Programs: continuous learning experience with TLG University and other projects.

• Be part of the young (31 on avg.) and international (30+ nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.