Retail Operations Manager

We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our store network. In this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience.

What you’ll do:

• Design, implement, and optimize operational procedures and tools to improve store efficiency

• Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments

• Monitor stock management processes, physical inventory, and loss prevention

• Ensure proper implementation of corporate standards, policies, and systems in stores

• Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution

• Act as the key contact for operational issues, providing hands-on support and solutions

• Collaborate with IT and Retail teams on optimization of POS systems and back-office tools

• Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions, and integrating new retail technologies

• Deliver training and support to store teams on operational procedures and systems

• Support sustainability-related initiatives and compliance with regulatory requirements

What we’re looking for:

• Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector

• Strong organizational and problem-solving skills

• Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms)

• Proficiency in Excel and PowerPoint

• Excellent communication and project management abilities

• Fluency in Italian and English (written and spoken); other languages are a plus

• Proactive, detail-oriented, and able to manage multiple projects and deadlines

• Willingness to travel regularly

  
  

What we offer:

• Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.

• Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects.

• Be part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.