Retail Operations Specialist

We are looking for a Retail Operations Specialist to support the efficiency, consistency, and compliance of our global store network across EU and US.

In this role, you will be a key operational reference for store-related activities, ensuring the correct execution of procedures and supporting cross-functional initiatives aimed at improving retail performance. You will work closely with Store Managers and internal teams to guarantee smooth daily operations and a consistent in-store experience.

What you’ll do:

• Support the implementation and continuous improvement of operational procedures and tools to enhance store efficiency

• Coordinate and support operational activities related to store openings, relocations, refurbishments, and temporary changes

• Monitor stock management processes, including physical inventories, stock movements, and loss prevention activities

• Ensure correct implementation of corporate standards, policies, and operational guidelines across stores

• Support the management of retail supplies, uniforms, and services, contributing to cost control and timely execution

• Act as a point of contact for day-to-day operational issues, providing hands-on support and practical solutions

• Collaborate with IT, Retail, and Operations teams on POS systems and back-office tools optimization.

• Support the digitalization of retail operations by assisting in process automation initiatives and data-driven improvements

• Contribute to the delivery of training and operational support to store teams

• Support sustainability-related initiatives and ensure compliance with regulatory and operational requirements

What we’re looking for:

• 2–4 years of experience in retail operations, store operations, or similar roles, preferably within the fashion or luxury sector

• Strong organizational skills and attention to detail, with a practical and problem-solving mindset

• Experience with retail operational systems and tools (e.g. POS, ERP, stock management platforms)

• Ability to manage multiple activities simultaneously in a fast-paced environment

• Good communication skills and ability to work cross-functionally with different stakeholders

• Fluency in Italian and English, both written and spoken; other languages are a plus

• Proactive, reliable, and hands-on attitude

• Willingness to travel occasionally

What we offer:

• Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers

• Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects

• Be part of the young (31 on avg.) and international (30+ nationalities) #TLGpeople group and work in a dynamic and fast-moving environment