Store Manager | Luxury Fashion

Location: Castel Romano (RM)

Employment Type: Full-time

Reports to: Outlet Manager

As we continue to grow our retail presence in Italy, we’re looking for an experienced, hands-on Store Manager to lead one of TLG’s stores at Castel Romano Designer Outlet.

What you’ll do:

• Lead the day-to-day operations of the store, ensuring a high standard of service and an excellent customer experience.

• Drive sales performance and monitor key commercial indicators, identifying opportunities to achieve store targets and improve profitability.

• Lead, motivate and develop the store team through regular feedback, coaching and training.

• Support the recruitment, onboarding and ongoing development of store employees.

• Organize team activities and schedules to ensure effective coverage and smooth store operations.

• Build strong customer relationships and support clienteling and CRM activities to grow customer loyalty.

• Ensure the store’s presentation, product displays and visual merchandising meet company and brand guidelines.

• Monitor stock levels, deliveries and replenishment, and ensure accurate stock handling.

• Oversee point-of-sale and back-office activities, including cash management, reporting and administrative tasks.

• Ensure compliance with company procedures and applicable health, safety and loss-prevention standards.

• Address customer feedback and resolve complaints professionally.

• Share regular updates on store performance, customer needs and operational priorities with relevant stakeholders.

What we’re looking for:

• Previous experience as a Store Manager. Background in fashion, luxury retail or an outlet environment is mandatory.

• A proven ability to lead, motivate and develop a team.

• Strong commercial awareness and confidence using sales data and KPIs to guide decisions.

• Excellent customer service and communication skills.

• Strong organizational skills, attention to detail and a hands-on approach.

• Fluency in Italian and English.

• Availability to work on a flexible retail schedule, including weekends and public holidays.